Cancellation, Return & Refund Policy

Cancellation, Return & Refund Policy

CANCELLATION OF ORDER, RETURN AND REFUND POLICY

  • Eldora Ayurveda is dedicated to making sure you are truly satisfied with your purchase. If there is the cause of complaint, please read our cancellation, return, and refund policy to facilitate a smooth resolution to the problem.

CANCELLATION OF ORDER

  • Cancellations are allowed without any question asked with reversal of full amount paid by the customer. However, it is allowed only till the time the product is not shipped from our warehouses. Please contact our Customer Care team immediately at +91-7470010300 or info@eldoraayurveda.com to assist you in cancellation of the order.

RETURN OF PRODUCT

Returns are acceptable with the replacement of the products or reversal of full amount paid by the customer within 7 days of receipt of the product. However, returns are limited to the following cases:

  1. In case of damaged or defective products: Do not worry, if upon delivery of the product, you find that the product is received in the damaged condition immediately notify our Customer Care team at +91-7470010300 or info@eldoraayurveda.com. We will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products should be in the sealed pack.
  2. In case of different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at +91-7470010300 or info@eldoraayurveda.com. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products should be in the sealed pack.

REFUND OF PAYMENT

  • We will initiate your refund within 4 working days of our confirmation. However, it may take 5-7 working days to get it credited/reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.

COMPLIANCE WITH LAWS

  • Buyer agrees that all applicable import, export control and sanctions laws, regulations, orders and requirements, as they may be amended from time to time, including without limitation those of India, and the jurisdictions in which Seller and Buyer are established or from which items may be supplied, and the requirements of any licenses, authorizations, general licenses or license exceptions relating thereto will apply to its receipt and use of goods.

JURISDICTION

  • The Contract shall in all respects be construed in accordance with the laws of India and to the fullest extent permitted by law, shall be without regard to any conflict of laws or rules which might apply the laws of any other jurisdiction. All disputes arising out of the Contract shall be subject to the exclusive jurisdiction of the Delhi courts.